These terms and conditions constitute an agreement between you and Limousine Ninh Binh Travel. By using the site you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check them regularly in case of any changes. Your acceptance of those changes is required to continue to use the site after a change has been made. In these Terms & Conditions, the word “Our, We” refers to Limousine Ninh Binh Travel. “Customer, Passenger, Client” means the person who agrees to buy the service, tour, and/or any person on behalf of you to purchase the package services and tours, car rental, and other travel services provided by Limousine Ninh Binh Travel.
1. Price
All rates shown on the website for tours, bus tickets, hotels, and car rentals are quoted in US dollars. Our team updates the rates seasonally and subject to availability. There will be special promotions during certain months of the year. Our sales consultants will advise The Customer of these promotions (if any) at the time of your request.
2. Booking services with Limousine Ninh Binh Travel
Bookings can be sent to our office by email: info@limousineninhbinhtravel.com. We will reply to your inquiry within 12 hours. The booking will be processed as soon as we receive the customer’s confirmation and payment deposit as in the instructions.
3. Deposit
We require full payment for tickets and other services to secure your booking.
4. Full Payment
Full Payment shall be received no later than 05 days before your arrival, or if the booking is made within 30 days of your arrival, full payment must be made upon the acknowledgment of your confirmation. Payment could be made in cash, by credit card namely Visa, Master Card, or via One Pay and PayPal Limousine Ninh Binh Travel will issue the official vouchers and invoices to you as soon as the booked trip is confirmed and payment is completed. A service voucher will be sent by email.
5. Refund of unused services
No refund an exchange can be made in terms of accommodation, meals, sightseeing tours, transport, or any other services that are included in the tour price but not utilized by the tour member.
6. Changes made by the customers
In case the customers have to change the confirmed itinerary for certain reasons, we are happy to assist you. Your changes can be only made according to the availability of the supplier’s conditions at that time.
7. Changes made by Limousine Ninh Binh Travel
Regrettably, amendments may sometimes be necessary and errors occasionally happen. We reserve the right to make changes or correct errors at any time both before and after our confirmation. If changes need to be made to your itinerary, we will inform you as soon as it is reasonably possible.
8. Cancellation made by The Customers
For certain reasons, if the customers have to cancel their booked tickets/tour/travel services with Limousine Ninh Binh Travel, it will become one of our regrets not being able to serve you. We will accept the cancellation subject to the cancellation fees. Clients are required to pay a service cancellation fee (measured using the net price, which means it excludes all discounts or promotions), based on the period of cancellation. In case cancellation for departure is made on International New Year, national holidays, and other vacations at the state system, including 03 days before and after the vacation, refunds are decided by the seller. When buyers have bookings on this occasion, buyers agree and accept with regulations made by the Seller.
9. Force Majeure
If as a consequence of “Force Majeure” (as defined below), Limousine Ninh Binh Travel is obliged to curtail, alter, extend, or cancel the vouchers, or tour, you shall not be at liberty to maintain a compensation claim or otherwise for any loss arising as a consequence of said curtailment, alteration, extension or cancellation of the Tour. “Force Majeure” means Acts of God, natural disasters, adverse weather conditions, fire or other destruction of any vessel, craft, or vehicle to be used in connection with a holiday, destruction or damage to holiday accommodation, riots, acts of war, civil commotion, exercise of legislative or government action, municipal or military or other authority, strikes, industrial action, requisition of equipment, mechanical breakdown, shortage of fuel, insolvency or default of any carrier or service connected with the tickets, tour, fraud perpetrated against Limousine Ninh Binh Travel.
10. Travel Documentations
All Customers must have a valid passport and necessary visas or permits at the commencement of travel. All such documentation is the sole responsibility of the client. Your travel advisor may assist you in applying for the necessary travel documentation upon request. Limousine Ninh Binh Travel accepts no responsibility or liability for the failure of clients to obtain appropriate documentation.
11. Insurance
Since our package tours, day trips, and other travel services DO NOT include travel insurance you are required to obtain your full travel insurance. It is your responsibility to read your insurance policy before you travel and ensure that the insurance scheme provides you with the requisite level of coverage.
12. Luggage Allowance
By the regulations of Limousine Ninh Binh Travel, the free baggage allowance is 20 kg plus limited carry-on luggage. Excess baggage charges are the client’s responsibility. Regulations within Vietnam specify that all suitcases must have a locking device attached. Failure to follow this regulation may result in refusal by airport staff to load suitcases onto the aircraft.
13. Liability
Limousine Ninh Binh Travel is not responsible for any loss, injury, or damage sustained by Customers. Additional expenses incurred due to delays, accidents, natural disasters, political actions, and unrest must be borne by Customers.
